For long term storage, we recommend storing your hat in the box that came in. Please use the internal support, and place the hat as it arrived.

For up-turned brimmed hats use the domed insert with the brim resting on the bottom of the box. For down-turned brims, or brims with a slight downward inclination, place the hat upside down with the brim suspended above the internal box insert.

Remember that beaver felt and silk are susceptible to moth damage, so please take the same precautions as with other fine garments.

For everyday storage, hanging your hat on a peg, a hat hook (that supports the sweatband) or leaving it upside down in a closet or shelf is recommended.

It depends. Usually with straw hats this is the case, as holding a hat by its crown will eventually damage or crack the weave. It is also the polite thing to do if someone else hands over their hat to you.

With beaver fur felt hats, this is not the case. However handling the hat by its crown will add some patina, softness, and irregularities to the crown as time goes by. If this is a look you are ok with, by all means please handle your hat by the crown. Should you want to keep your crown pristine, we recommend then to handle it by the brim only.

Yes you can! We even encourage you to do so.

Wearing a hat under light rain or snow it’s one of the joys of owning a fine hat, and will make you the smartest dressed person around. Just try to avoid downpours or large snow accumulation.

Should your hat get very wet, leave it to dry at room temperature upside down on a soft surface, with the brim fully up. As beaver fur felt becomes malleable when soaked, try to not modify its shape while wet. Do not dry your hat near a stove or heater, as this may distort the shape of the hat.

A frequent brushing with a horsehair brush will help remove dust and loose dirt. Any real horsehair brush will do (you don’t necessarily need a hat brush for this, a small new shoe buffing brush will work as well). Use this brush only for your hat, and keep separate brushes for dark and light coloured hats.

Gently brush the crown and upper brim in a counter-clockwise direction, and under brim in a clockwise direction (this is the direction of the hair nap).

It depends on the nature of the stain.

For small greasy or oily stains, a solvent such as lighter fuel (naphtha) or a spot remover may work. Always follow the product label directions, and test first in an inconspicuous area.

Red wine stains in light coloured felts are more difficult to deal with, and it may not be posible to fully remove them. If this occurs, please pat dry as soon as posible, and try using a spot remover before the stain sets.

This, unfortunately, is a somewhat common occurrence, specially in modern cloakrooms, where attendants may not be aware of how to properly handle a hat. While our hats are not designed to be crushed or rolled, they tolerate a fair amount of abuse.

Please reshape the hat as best as possible, lightly steam the crown and upper brim, and leave to air (never steam the inside of the hat as the vegetable-tanned leather in the sweatband may be damaged). This should bring the hat back to its shape. Should this not work, or should any crease be permanently marked, please reach out. We offer re-shaping services to our clients.

Lightly steam the outside of the hat (crown and brim), and brush with a horsehair brush. Should the liner become soiled, or the sweatband heavily stained, we can replace those. Please consult our Services page.

For untreated sweatbands (see Materials & Artisanship) this is the regular patina that all vegetable-tanned leather obtains with use. The sweatband is there to catch your sweat, and being in contact with your skin it will absorb skin’s natural oils. This is normal, and it means the sweatband is fulfilling its purpose.

If your sweatband has been treated with a waterproof finisher, this may mean that some skin oil residue or other substances (e.g. makeup) is building up in the leather. Dampen a clean cloth in water with water and remove the residue, and dry the leather afterwards.

Should you require a sweatband replacement, please contact us.

As hat construction and materials vary widely from artisan to manufacturer, and from vintage to modern, we only service hats that have been made by us. This allows us to provide an elevated servicing experience, making sure that the same materials, techniques and blocks used to build your hat are used to restore it to pristine condition.

For servicing information, please check our Services page.